Customers that cannot pay their bills by the due date, may be able to make a payment arrangement.  Failure to pay a water bill on time can result in water being shut off, which can lead to reconnection fees and deposits.

The District will consider whether the customer qualifies for a payment arrangement. Water service will not be terminated for any customer who complies with the payment arrangement, if the customer also keeps the account current as new charges accrue in each subsequent billing period.

How do I ask for a payment arrangement?

Don't wait until you are behind, payment arrangements are considered when your account is in good standing.

To ask for an arrangement, contact customer service using the methods below:

Please call (760) 366-8438 or email: customerservice@jbwd.com